At the Dear Me tasting the other night I met an awesome guy who told me a great story about The Grand Beach Cafe in Granger Bay. Now...I haven't reviewed the place yet but there have been plenty of mixed reports. (read some of them here). The general consensus seems to be that they have an amazing view and because of that the standard of food is not very good. In fact, words like "horrid" and "extremely disappointing" pop up. If there is one thing that everyone seems to agree on though it is the shocking service. Something that irritates me more than anything is when a restaurant realises their location is fantastic, and adopt a we-don't-really-need-to-try-because-people-will-come-anyway policy. The story I heard the other night seemed to sum up what everyone is saying about The Grand. It goes like this...
He arrived at The Grand and ordered a Peroni. Fine, things were going according to plan. He drinks the Peroni and goes back to the bar to order another one. The barman's reply? "We don't serve Peroni." The guy explains nicely, holding up his empty bottle as evidence, that he just bought one. "You must've brought that in yourself, where is a receipt?" was the barman's only conclusion. Our boy goes back to his table. Eventually the owner comes over and explains that somebody else must've brought them in and HIDDEN THEM BEHIND THE BAR. WTF? ARE YOU GUYS GETTING THIS???? Hey? How priceless is that? Well needless to say the guy was speechless and his expression obviously registered with the owner who then gave him a Peroni "on the house." Wow. What a charmer.
The night got better when the same friend then went back to the bar to get a cocktail. He asked for a cocktail menu and when he opened it it was nicely held together with...a big blob of bright pink bubblegum. Not exactly Grand. Not quite. He gave the barman (who saw the gum quite clearly) a pleading look but was given no apology. Just a casual "So what'll it be?"
He was aware enough to snap a quick photo of the disgusting menu. Now, I understand that these things happen in restaurants and some of you might be saying it's not The Grand's fault. I am well aware of that. What is their fault - totally their fault - is the way they handled it. Terribly.